StockETA Support

Help with installation, inventory synchronization, and storefront messages.

Quick setup

Open StockETA in your Shopify admin and select a plan if prompted.
Select Sync inventory.
Add the StockETA app block to your product template.
Customize the message and date format, then save the theme. Use the product template assigned to your product in the published theme.

Why is no restock message displayed?

The live storefront requires an active StockETA plan or trial. Check that the StockETA block is saved in the product template used by your product in the published theme. A preview in the theme editor does not confirm that the block is visible on the live storefront.

An out-of-stock variant with a manual date shows that date or a countdown. Clearing the date restores native shipment information.
An out-of-stock variant with a dated incoming shipment shows the earliest arrival date and its incoming quantity.
Incoming stock without an arrival date shows Restocking soon.
In-stock variants show Available now when Show available message is enabled. Otherwise, the block is hidden for those variants.
An out-of-stock variant with no incoming stock or manual date has no message.

If information has just changed, select Sync inventory in StockETA and reload the product page. The message follows the selected variant.

How do automatic updates work?

Inventory shipment and stock webhooks trigger a fresh synchronization. The manual Sync inventory action remains available as a safe fallback.

Contact support

Email miloslav.mucha@live.com. Include your myshopify.com store domain, the affected product, and a short description of the problem. Please do not send passwords or customer personal information.